Service tenet | truth is everywhere

Service Concept | Sunshine Angel Service

Service standards | Satisfy all users

Service Slogan | Wherever the sun is shining, there will be services delivered by Dineng Electronics for you

The quality of service depends on the scale of the service platform. With the strong strength of a strong team, Dineng Electronics has built a service platform covering the whole country to provide you with the most complete service.

1. Received a service task

1. When customers have service needs, they can directly call our service hotline. At the same time, please prepare the following information in advance: fault phenomenon, product model, date of purchase, product barcode.

2. Analyze possible failure causes, maintenance measures and required spare parts based on the failure symptoms reported by users. If it is misreported or improperly used by the user, you can call for consultation without going to the door, but you should call for consultation and guide the user to use it correctly, and follow up the use of returning users after 2 hours; if there is no such spare part, please immediately obtain or apply for the spare part .

3. Determine the fault phenomenon, machine model, date of purchase, customer detailed address, contact number, contact person, etc., determine whether the faulty machine is in or out of warranty, what spare parts are needed, whether there is a charge, and what service method is used Provide services to customers and make detailed records.

4. The coordinator fills in the maintenance record sheet based on the complaint record, and arranges the technicians and spare parts or technicians to contact the customer in time when they receive the maintenance order.

2. Start service

1. It is necessary to listen to customer opinions patiently and eliminate user annoyance. If the technicians are inaccurate in judging the cause of the failure, they will be pulled back for inspection on the grounds that they are pulled back through the full detection of the detector.

2. If the spare parts to be replaced are not brought, the spare parts are bad or wrong, you should apologize to the user, and judge based on the fault phenomenon described on the phone. The spare parts brought are not correct. If the user has time, he can go back and get the spare parts immediately. If the user has no time, he will re-arrange a reasonable time for on-site service with the user; if the product is normal but the user determines that there is a problem, the company shall apply the standardized consultation portal to the user for reasonable consultation.

3. If you need to return to our center for repair, you need to fill in the company’s repair form and the application number for easy query. After the customer receives the application number, the faulty machine can be sent back to the company, and the technician will return the repair form to the company. Personnel check and register and archive.

3. Your score on our services

1. After the repair is completed, the technician should fill in the warranty record in detail, so that the user can evaluate the repair quality and service attitude of the product.

2. Give small gifts and service business cards. If the user has any requirements, he can contact the phone on the service business card.

3. The supervision department conducts sample return visits to customers based on the archived maintenance records to determine the service results.